Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Information You Provide Directly:

• Contact Information: Name, phone number, email address, mailing address, and physical address of properties you own or are interested in.
• Project Information: Details about your construction, renovation, or design-build project, including budgets, timelines, preferences, and any plans or documents you share with us.
• Communication Records: Contents of emails, text messages, voicemails, and other communications you send to us.
• Payment Information: Billing address and payment method details when you engage our services. We do not store full credit card numbers; payment processing is handled by secure third-party payment processors.
• SMS Opt-In Data: Your express written or electronic consent to receive text messages, including the phone number to which messages are sent, the date and time of consent, and the method by which consent was obtained.

Information Collected Automatically:

• Device & Usage Data: IP address, browser type, operating system, device type, pages visited, time spent on pages, referring URLs, and interaction patterns on our Site.
• Location Data: Approximate geographic location based on your IP address. We do not collect precise GPS location data.
• Call & SMS Metadata: When you call or text us, we may collect the date, time, duration of calls, and the phone number from which you contacted us. For SMS, this includes message logs (without full content) for compliance and record-keeping purposes.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries, provide estimates, and deliver our construction and renovation services.
• To send you SMS text messages regarding project updates, appointment reminders, scheduling confirmations, follow-ups, and promotional information about our services — only if you have provided express written consent.
• To communicate with you via phone, email, or text about your project status, change orders, warranty information, and related matters.
• To process payments, manage contracts, and fulfill our legal and contractual obligations.
• To improve our Site, services, and customer experience through analytics and feedback.
• To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, including A2P 10DLC registration and carrier compliance requirements.
• To protect our rights, privacy, safety, or property, and that of our customers, employees, and the public.

4. TCPA Consent & Electronic Signatures

You represent and warrant that:

• You are the owner or authorized user of the phone number provided.
• You consent to receive autodialed and/or prerecorded calls and text messages at that number from Beau & Co. Builders, our agents, representatives, and technology partners.
• Your consent is not a condition of purchasing any goods or services from us, though certain communications may be necessary to provide our construction services.
• You understand that your consent remains in effect until you revoke it by following the opt-out procedures described in Section 3.5.

5. Sharing & Disclosure of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party companies that perform services on our behalf, including CRM platforms (GoHighLevel), messaging aggregators, payment processors, hosting providers, and analytics services. These providers are contractually obligated to use your information only as directed by us and in compliance with applicable privacy laws.
• Wireless Carriers & Aggregators: With mobile carriers and A2P messaging aggregators as required for message delivery, A2P 10DLC registration verification, spam monitoring, and regulatory compliance. This may include sharing your phone number, consent status, and messaging metadata.
• Subcontractors & Partners: With licensed subcontractors, architects, designers, suppliers, or inspectors involved in your project, to the extent necessary to complete your construction or renovation project.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to establish, exercise, or defend legal claims.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.
• With Your Consent: With any other third parties when you have given us explicit permission to do so.

6. Cookies & Tracking Technologies

Our Site may use cookies, pixel tags, web beacons, and similar tracking technologies to enhance your browsing experience and collect information about how you use our Site. These technologies help us understand which pages are visited most frequently, track user behavior, and improve the functionality of our Site.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our Site.

We may also use tracking pixels from third-party analytics and advertising platforms (such as Google Analytics, Meta Pixel, etc.) to measure the effectiveness of our marketing campaigns and to retarget visitors with relevant advertisements. These third parties may place their own cookies on your device subject to their own privacy policies.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• SSL/TLS encryption for data transmitted through our Site
• Secure, access-controlled storage for physical and electronic records
• Use of registered and compliant A2P messaging platforms with end-to-end security protocols
• Limited access to personal information on a need-to-know basis among our employees and contractors

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Client Records: Project-related records, contracts, and communications are retained for a minimum of 7 years after project completion, consistent with construction industry standards and applicable statute of limitations periods.
• SMS Consent Records: Records of your SMS opt-in consent (including timestamp, method of consent, and phone number) are retained for the duration of your engagement with us and for a minimum of 4 years thereafter, as required for A2P 10DLC compliance and potential regulatory audit.
• Opt-Out Records: Records of your opt-out requests are retained for a minimum of 4 years to demonstrate compliance with TCPA and carrier requirements.
• Website Analytics: Anonymized or aggregated usage data may be retained indefinitely for analytical purposes.

9. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions (e.g., retained records required for ongoing projects, legal claims, or regulatory compliance).
• Opt-Out of SMS: Revoke your SMS consent at any time by texting STOP to 903-721-2348, as detailed in Section 3.5.
• Opt-Out of Tracking: Manage cookie preferences through your browser settings or opt out of targeted advertising through industry tools such as the Network Advertising Initiative (NAI) opt-out page.
• Restrict/Do Not Sell: Where applicable under state law (e.g., CCPA/CPRA), you may request that we limit the use of your sensitive personal information or decline to sell your personal information. We do not sell personal information.

To exercise any of these rights, please contact us at [email protected] or call 903-721-2348. We will respond to your request within the timeframes required by applicable law (typically 30–45 days, with the possibility of one extension). We may verify your identity before processing your request.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms, review sites, and partner websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to our Site and our direct interactions with you.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Post a prominent notice on our Site for a reasonable period.
• If the changes materially affect your SMS communications, we may send a text message notification (for subscribers who have not opted out) or an email notification to the address we have on file.

Your continued use of our Site or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: